Privacy Policy

Who we are

HQS Electrical Services is an electrical services business based in Greenwich, South East London.

For any questions about this privacy policy or your personal data, you can reach us by email at info@hqselectricalservices.co.uk or by phone on +44 7889 217646.

What information we collect

We collect personal information that you provide directly when contacting us or using our website forms.

• Contact details including your name, telephone number, email address, and property postcode.
• Details submitted through our Free Quote form, including your requested service and message.
• Details submitted through our Emergency Call-Back form, including the electrical issue described, preferred attendance time, and any photographs you choose to upload.
• Information you share when contacting us directly by telephone, email, or WhatsApp.

How we use it

We use the personal information you provide only for clear, practical business purposes:

• To respond to your enquiries and provide quotes for electrical work.
• To arrange appointments and carry out agreed electrical services at your property.
• To contact you regarding ongoing jobs or emergency call-backs.
• To maintain accurate business and accounting records.

Who can see it

HQS Electrical Services is the primary handler of your personal data.

Your details are processed through the hosting, website, and email service providers necessary to operate this site and deliver form messages securely. We do not sell, rent, or trade your personal information to third parties.

How long we keep it

We retain your personal data only for as long as necessary to answer your enquiry, complete the requested electrical work, and satisfy statutory tax and business record-keeping requirements.

Once information is no longer needed, it is deleted or removed from our working systems.

Your rights

Under UK data protection law, you have specific rights regarding your personal information:

• The right to request access to the personal data we hold about you.
• The right to request correction of inaccurate or incomplete information.
• The right to request deletion of your data when it is no longer required.
• The right to ask us to restrict or object to the processing of your data in certain circumstances.
• The right to lodge a complaint with the UK supervisory authority, the Information Commissioner's Office (ICO), via ico.org.uk.

Cookies

This website may use essential cookies to maintain core site functionality and navigation. For further details on how cookies are used on this site, please refer to our Cookie Policy.

Contact us

If you have questions about how your data is handled or wish to exercise any of your rights, please get in touch with us:

• Email: info@hqselectricalservices.co.uk
• Phone: +44 7889 217646
• Location: Greenwich, South East London